NO RETURN, NO REFUND & TERMS AND CONDITIONS
Taj Unani Dawakhana
Effective Date: 26 October 2026
- General Policy
At Taj Unani Dawakhana, we are committed to providing customers with quality herbal and Unani products. Due to the nature of our products, hygiene considerations, and product safety requirements, all sales are considered final, except where a return, replacement, refund, or other remedy is required under applicable law.
Customers are requested to carefully review the product description, ingredients, quantity, price, usage instructions, and other available information before placing an order.
- No Return and No Exchange Policy
We do not accept returns or exchanges for reasons such as a change of mind, incorrect product selection by the customer, personal preference, dissatisfaction with taste, smell, texture, or packaging appearance, or ordering an incorrect quantity.
For hygiene and safety reasons, products that have been opened, unsealed, used, tampered with, or improperly stored by the customer will generally not be eligible for return or exchange, subject to applicable law.
Customers cannot return a product merely because they no longer wish to use it after delivery. However, this policy does not exclude remedies required by law.
- No Refund Policy
Payments made for successfully fulfilled orders are non-refundable in cases covered by our standard no-return policy.
Refunds will not ordinarily be provided for personal preference, a change of mind, failure to read product details, or failure to follow the stated usage instructions.
However, where a refund is required by applicable law, or where an order is cancelled, not fulfilled, or affected by a verified issue requiring a refund, the matter will be handled in accordance with applicable legal requirements and the circumstances of the case.
- Damaged, Defective, Incorrect or Missing Products
If a customer receives a damaged, defective, incorrect, counterfeit, or incomplete product, the customer must contact us promptly after delivery and provide the order number, photographs or an unboxing video where available, and a description of the issue.
Our team will review the complaint and may request reasonable evidence to verify the issue. Where appropriate, a replacement, refund, or another legally required remedy will be provided in accordance with applicable law.
A missing unboxing video alone will not automatically extinguish a customer’s legal rights.
- Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order. Cancellation requests may not be accommodated once an order has been dispatched or handed over to the shipping carrier, except where required by law.
If an order is successfully cancelled before fulfilment, any amount refundable under applicable law will be processed through the appropriate payment method.
- Delivery and Shipping
Delivery timelines are estimates and may vary due to courier delays, weather conditions, logistical issues, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number. Additional delivery attempts, address corrections, or shipping charges, where applicable, will be handled transparently and in accordance with applicable law.
No provision in this policy limits any refund or other remedy legally required in the event of non-delivery or other qualifying circumstances.
- Product Usage and Customer Responsibility
Customers must read the product label, ingredients, warnings, storage instructions, and directions for use before using any product.
Results may vary depending on individual circumstances. Unless expressly authorised and substantiated, our products should not be understood as guaranteeing a particular health outcome or medical result.